Privacy Policy

Effective date: August 21, 2026

This Privacy Policy explains how SPUD CAPIZ handles information when customers interact with our official Facebook Page, Messenger experience, website, or related customer-service channels.

Information we may receive

When you contact SPUD CAPIZ through Messenger, we may receive information made available through the Meta platform for that interaction, such as your Page-scoped user identifier, message content, timestamps, and information you voluntarily provide in the conversation, including order-related details.

How we use information

We may use this information to:

• respond to customer messages and provide requested information;
• show menu, location, availability, and ordering information;
• process or assist with customer-initiated order requests;
• provide customer support;
• protect our systems from spam, abuse, duplicate requests, and fraud;
• maintain service reliability and troubleshoot technical issues.

Data minimization

SPUD CAPIZ does not use Messenger data as a separate advertising profile or sell Messenger conversation data to third parties. We limit collection and use to what is reasonably necessary for the requested service, support, security, and operational needs.

Service providers and platforms

Messenger interactions are processed through Meta's platform. SPUD CAPIZ may also use infrastructure providers necessary to securely operate our messaging and business systems. These providers process data only as needed to provide their services.

Retention

We retain information only for as long as reasonably necessary for customer service, order handling, security, legal, and operational purposes. Retention may vary depending on the type of information and whether it forms part of a legitimate business transaction record.

Data deletion requests

You may request deletion of eligible personal information associated with your Messenger interaction. Please follow our Data Deletion Instructions.

Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Children

Our Messenger experience is intended for general customer-service and food-ordering purposes and is not designed to knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this Privacy Policy when our services or legal obligations change. The effective date shown above will be updated when material changes are made.

Contact

For privacy or data-related concerns, contact SPUD CAPIZ through the official SPUD CAPIZ Facebook Page or Messenger conversation through which you contacted us.